Terms of Service

Last Updated: January 26, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Head Consulting LLC ("Company," "we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use our services.

2. Services Provided

Head Consulting LLC provides IT consulting and managed services, including but not limited to:

• Managed Service Provider (MSP) services
• IT consulting and training
• VoIP phone systems
• Web hosting and design
• Audio-visual production services

Specific services are defined in individual service agreements and proposals provided to clients.

3. Eligibility

Our services are intended for business use by organizations and individuals who are at least 18 years of age. By using our services, you represent that you meet these requirements.

4. Service Agreements

4.1 Engagement

Services are provided based on signed service agreements, statements of work, or purchase orders that outline specific deliverables, timelines, and fees.

4.2 Scope of Work

The scope of services will be clearly defined in your service agreement. Any changes to the scope may require a written amendment and may affect pricing and timelines.

4.3 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Timely payment of invoices
• Providing necessary access to systems and facilities
• Cooperating with our team to facilitate service delivery
• Maintaining appropriate backups of critical data

5. Fees and Payment

5.1 Pricing

Service fees are specified in your service agreement and may include:

• Monthly recurring fees for managed services
• Hourly rates for consulting services
• Project-based fees
• Per-user or per-device pricing

5.2 Payment Terms

Unless otherwise specified, payment is due within 30 days of invoice date. We accept payment via:

• ACH/Bank transfer
• Credit card
• Check

5.3 Late Payments

Late payments may be subject to a service charge of 1.5% per month (18% annually) or the maximum rate allowed by law, whichever is less. We reserve the right to suspend services for accounts with overdue balances.

5.4 Price Changes

We reserve the right to modify our pricing with 30 days' written notice for recurring services.

6. Term and Termination

6.1 Service Term

Service agreements may be month-to-month or have specified contract terms as outlined in your agreement.

6.2 Termination by Client

Clients may terminate services by providing written notice as specified in their service agreement (typically 30 days for managed services). Early termination fees may apply for contracts with minimum terms.

6.3 Termination by Company

We may terminate services with written notice if:

• Client fails to pay invoices within 60 days
• Client breaches these Terms or the service agreement
• Client's actions pose security or legal risks
• Services become impractical or impossible to provide

6.4 Effect of Termination

Upon termination:

• Client must pay all outstanding fees
• We will assist with reasonable transition services (fees may apply)
• We will return or destroy client data as requested
• Client access to systems we manage will be discontinued

7. Intellectual Property

7.1 Ownership

Client retains ownership of their data and business information. We retain ownership of our methodologies, tools, and proprietary technologies.

7.2 License

Client grants us a limited license to use their data solely for the purpose of providing services. We grant client a license to use deliverables as specified in the service agreement.

7.3 Third-Party Software

Third-party software and licenses are governed by their respective terms and conditions.

8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the course of the business relationship. This obligation survives termination of services.

9. Data Protection and Security

9.1 Security Measures

We implement industry-standard security measures to protect client data. However, no system is completely secure, and we cannot guarantee absolute security.

9.2 Data Backup

While we may provide backup services, clients are ultimately responsible for maintaining their own data backups.

9.3 Data Breaches

In the event of a data breach affecting client data, we will notify affected clients in accordance with applicable laws.

10. Warranties and Disclaimers

10.1 Service Warranty

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards.

10.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.3 Third-Party Services

We are not responsible for the performance, reliability, or availability of third-party services, software, or hardware.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 Our total liability for any claims arising from services shall not exceed the amount paid by client for services in the 12 months preceding the claim.

11.2 We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, data loss, or business interruption.

11.3 This limitation applies regardless of the theory of liability (contract, tort, negligence, or otherwise).

12. Indemnification

Client agrees to indemnify and hold harmless Head Consulting LLC, its officers, employees, and agents from any claims, damages, or expenses arising from:

• Client's use of our services
• Client's violation of these Terms
• Client's violation of any third-party rights
• Client's data or business practices

13. Service Level Agreements

For managed service clients, specific service level agreements (SLAs) regarding response times, uptime guarantees, and support availability are outlined in individual service agreements.

14. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control, including natural disasters, acts of government, telecommunications failures, or other force majeure events.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes shall be resolved in the state or federal courts located in Travis County, Texas.

15.3 Dispute Resolution

Parties agree to first attempt to resolve disputes through good-faith negotiation before pursuing legal action.

16. General Provisions

16.1 Entire Agreement

These Terms, together with any service agreements and the Privacy Policy, constitute the entire agreement between parties.

16.2 Amendments

We may modify these Terms at any time by posting updated Terms on our website. Continued use of services constitutes acceptance of modified Terms.

16.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.4 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

16.5 Assignment

Client may not assign these Terms or any service agreement without our written consent. We may assign our rights and obligations with notice to client.

17. Contact Information

For questions about these Terms of Service, please contact us:

Head Consulting LLC
20525 Buteo St.
Pflugerville, TX 78660
Phone: 512.543.2308
Email: Contact via our contact form

Acknowledgment: By using our services, you acknowledge that you have read these Terms of Service and agree to be bound by them.