SMS Terms and Conditions

Last Updated: January 26, 2026

These SMS Terms and Conditions ("SMS Terms") govern your participation in Head Consulting LLC's text messaging program. By opting in to receive text messages from us, you agree to these SMS Terms and our Privacy Policy.

1. Program Description

Head Consulting LLC's SMS program allows us to send you text messages related to:

• Service inquiries and responses
• Appointment reminders and confirmations
• Service updates and notifications
• IT support alerts and status updates
• Account information and billing reminders
• Promotional offers and special announcements (with your consent)
• General business communications

2. Opt-In and Consent

2.1 How to Opt In

You can opt in to receive text messages from Head Consulting LLC by:

• Submitting a contact form on our website with your mobile number
• Providing your mobile number to our representatives
• Texting a keyword to our designated number (if applicable)
• Checking the opt-in box during account setup

2.2 Express Written Consent

By opting in, you provide your express written consent to receive text messages from Head Consulting LLC at the mobile telephone number you provided. Your consent is not a condition of purchasing any goods or services from us.

2.3 Confirmation Message

After opting in, you will receive a confirmation text message to verify your enrollment in the program.

3. Message Frequency

Message frequency varies depending on your engagement with our services. You may receive:

• Transactional Messages: As needed based on your service requests or account activity
• Service Updates: Periodic messages about service status or important notifications
• Marketing Messages: Up to 4-6 messages per month (if you opt in to marketing)

We will not send messages at an excessive frequency that could be considered spam.

4. Message and Data Rates

MESSAGE AND DATA RATES MAY APPLY. Standard text messaging rates from your mobile carrier will apply to all messages sent and received. Please check with your mobile carrier for details about your messaging plan.

Head Consulting LLC is not responsible for any charges incurred from your mobile carrier.

5. Supported Carriers

Our SMS program is supported by all major U.S. wireless carriers, including but not limited to:

• AT&T
• T-Mobile
• Verizon
• Sprint
• U.S. Cellular
• Boost Mobile
• Cricket Wireless
• MetroPCS
• Virgin Mobile

T-Mobile is not liable for delayed or undelivered messages.

6. How to Opt Out

6.1 Text STOP

You can opt out of receiving text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us.

6.2 Confirmation

After you opt out, you will receive a final confirmation message acknowledging your request. You will not receive any further messages unless you opt in again.

6.3 Selective Opt-Out

You may opt out of marketing messages while still receiving transactional or service-related messages by contacting us directly.

6.4 Other Methods

You may also opt out by:

• Contacting us at 512.543.2308
• Emailing us through our contact form
• Updating your communication preferences in your account settings

7. Help and Support

For help or more information about our SMS program, reply HELP to any text message from us, or contact us:

• Phone: 512.543.2308
• Email: Via our contact form
• Mail: Head Consulting LLC, 20525 Buteo St., Pflugerville, TX 78660

8. Privacy and Data Protection

8.1 Information Collected

When you opt in to our SMS program, we collect:

• Your mobile phone number
• Your opt-in consent and timestamp
• Message interaction data (delivery status, replies)
• Any information you provide in text message conversations

8.2 How We Use Your Information

We use your mobile number and SMS data to:

• Send you the messages you requested
• Respond to your inquiries
• Improve our services
• Comply with legal obligations

8.3 Sharing Information

We do not sell, rent, or share your mobile number with third parties for their marketing purposes. We may share your information with:

• Our SMS service provider for message delivery
• Service providers who assist with our business operations
• Law enforcement or other parties when required by law

8.4 Data Retention

We retain your mobile number and SMS consent records for as long as you are subscribed to our SMS program, plus any period required by law for record-keeping purposes.

8.5 Security

We implement reasonable security measures to protect your mobile number and SMS data from unauthorized access, use, or disclosure.

For more information about how we handle your data, please review our Privacy Policy.

9. User Responsibilities

By participating in our SMS program, you agree to:

• Provide accurate and current mobile phone number
• Notify us if your mobile number changes
• Use the program in compliance with applicable laws
• Not abuse or harass our representatives via text messages
• Not use the service for any unlawful purpose

10. Program Changes and Termination

10.1 Changes to Program

We reserve the right to modify or discontinue our SMS program at any time, with or without notice. We may change message frequency, content, or features at our discretion.

10.2 Updates to Terms

We may update these SMS Terms from time to time. If we make material changes, we will notify you via text message or through other reasonable means. Continued participation in the program after changes constitutes acceptance of updated terms.

10.3 Program Termination

We may terminate your participation in the SMS program if:

• You violate these SMS Terms
• Your messages bounce back as undeliverable
• You engage in abusive or harassing behavior
• As required by law or carrier regulations

11. Disclaimer and Limitations

11.1 Service Availability

SMS service may not be available in all areas at all times. Service may be delayed or interrupted due to:

• Network congestion
• Weather conditions
• Carrier technical issues
• Equipment or system failures
• Maintenance or upgrades

11.2 No Warranty

The SMS service is provided "as is" without warranties of any kind, express or implied. We do not guarantee that messages will be delivered, received, or read in a timely manner, or at all.

11.3 Limitation of Liability

We are not liable for any damages arising from:

• Delayed, failed, or misdirected messages
• Carrier charges or fees
• Unauthorized access to your device
• Loss of data or service interruptions

12. Compliance with Laws

Our SMS program complies with:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• CTIA Messaging Principles and Best Practices
• Mobile Marketing Association (MMA) Consumer Best Practices
• 10DLC (10-Digit Long Code) registration requirements
• Applicable state and federal laws

13. 10DLC Information

Our text messages are sent via 10-Digit Long Code (10DLC), which is a system designed to improve deliverability and trust for Application-to-Person (A2P) business messaging. Our company and SMS campaigns are registered with mobile carriers to comply with 10DLC requirements.

Campaign Information

• Business Name: Head Consulting LLC
• Campaign Type: Customer Care / Service Updates / Mixed
• Message Use Case: Service notifications, appointment reminders, customer support, and promotional messages

14. Contact Information

For questions about our SMS program or these SMS Terms, contact us:

Head Consulting LLC
20525 Buteo St.
Pflugerville, TX 78660
Phone: 512.543.2308
Email: Contact via our contact form

Quick Reference:
• Text STOP to unsubscribe
• Text HELP for assistance
• Message and data rates may apply
• Message frequency varies